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A problem occured during the payment process. What can I do?

You will receive an e-mail regarding the payment. Please follow the instructions of this e-mail and click on the link in order to try to process the payment again. The linked page will also allow you to change your preferred payment method or re-enter your payment information using a secure website.

Of course you can also contact our support team regarding this matter. We will be glad to help you.

Next article How can I update my payment information?