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How do I cancel my account?

Your contract

We're very sorry to lose you as a customer!

Please note our cancellation periods:

  • For packages with an unlimited term, cancellation is possible on a monthly basis; i.e. the cancellation will take effect on the next billing date if debited monthly.
  • For packages with a term of up to one month, the notice period is 7 days to the end of the contract term.
  • For annual packages and other contracts with a term of several months, the period of notice is 1 month to the end of the contract term.
  • Special termination right for free test periods: Free test periods can be terminated without a specification of reasons before expiration of the last day of the test period.

The subscription can be terminated as follows:

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