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Knowledgebase
Submit Ticket
Go to website
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Knowledgebase
Submit Ticket
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First Steps
Sign-up and new accounts
How can I recharge my download volume or purchase more download volume?
What plans does USENEXT offer and how can I get more or less download volume?
How much does the USENEXT service cost?
What's the next step after signing up?
Where do I find my login details or customer number?
All 8 articles
First Steps
I have a Mac or Linux computer - is there special software available?
How do I set up my newsreader?
Does USENEXT track what I do on the usenet?
Can I transfer unused download volume to the next month?
Where do I find my login details or customer number?
All 13 articles
Newsserver Access and Newsreader
Newsreader
What is a newsreader?
I have a Mac or Linux computer - is there special software available?
How do I set up my newsreader?
Can I use USENEXT on my smart phone or tablet device?
Can I use your service on more than one device?
All 6 articles
Troubleshooting
I cannot download at full speed.
I get an error message when logging into the software.
Why do I get very inconsistent download speeds?
I cannot connect to the Usenet / newsserver.
I am using the Free Download Mode but High Speed volume is still being deducted.
All 6 articles
Latest Articles
Title
I have cancelled my account, why did USENEXT charge me again?
What are my notice periods for cancellation?
How do I cancel my account?
Why do I have to wait 24 hours before I can recharge my volume again?
How can I recharge my download volume or purchase more download volume?
What plans does USENEXT offer and how can I get more or less download volume?
How much does the USENEXT service cost?
What is a newsreader?
I have a Mac or Linux computer - is there special software available?
What's the next step after signing up?
Popular Articles
Title
Does USENEXT track what I do on the usenet?
How do I set up my newsreader?
I have a Mac or Linux computer - is there special software available?
How can I recharge my download volume or purchase more download volume?
What's the next step after signing up?
How do I cancel my account?
I have cancelled my account, why did USENEXT charge me again?
What plans does USENEXT offer and how can I get more or less download volume?
How much does the USENEXT service cost?
What are my notice periods for cancellation?
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