Sign-up and new accounts

• How can I pay?
• How can I register to USENEXT and what happens next?
• How much does the USENEXT service cost?
• I did not receive the login details. What can I do?
• What plans does USENEXT offer and how can I switch to another plan?
• Where do I find my login details or customer number?
• Why do I have to provide payment details for the free trial period and how does it work?

First steps

• Can I transfer unused download volume to the next month?
• Can I use USENEXT on my smart phone or tablet device?
• Can I use your service on more than one device?
• How do I set up my newsreader?
• I have a Mac or Linux computer - is there special software available?
• What is the "Extra Boost Account"?
• Why do I get an error message when logging into the newsreader?

The Usenet

• Does USENEXT track what I do on the usenet?
• What is a newsgroup?
• What is a newsreader?
• What is the Usenet and what can I find in the Usenet?
• What is USENEXT?

Download

• What is the "Free Download Mode"?

Troubleshooting

• I cannot connect to the Usenet / newsserver.
• I cannot download at full speed.

Payment & Invoice

• A problem occured during the payment process. What can I do?
• How can I update my payment information?

Your contract

• How do I cancel my account and what are my notice periods for cancellation?
• I have cancelled my account, why did USENEXT charge me again?
• Where do I find details regarding my contract?

Your data volume

• How can I recharge my download volume or purchase more download volume?

Your Account

• How do I contact the support team?
• I forgot or lost my username or password.