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Sign-up and new accounts
How can I pay?
How can I register to USENEXT and what happens next?
How much does the USENEXT service cost?
I did not receive the login details. What can I do?
What plans does USENEXT offer and how can I switch to another plan?
Where do I find my login details or customer number?
Why do I have to provide payment details for the free trial period and how does it work?
Can I transfer unused download volume to the next month?
Can I use USENEXT on my smart phone or tablet device?
Can I use your service on more than one device?
How do I set up my newsreader?
I have a Mac or Linux computer - is there special software available?
What is the "Extra Boost Account"?
Why do I get an error message when logging into the newsreader?
Does USENEXT track what I do on the usenet?
What is a newsgroup?
What is a newsreader?
What is the Usenet and what can I find in the Usenet?
What is USENEXT?
What is the "Free Download Mode"?
I cannot connect to the Usenet / newsserver.
I cannot download at full speed.
Payment & Invoice
A problem occured during the payment process. What can I do?
How can I update my payment information?
How do I cancel my account and what are my notice periods for cancellation?
I have cancelled my account, why did USENEXT charge me again?
Where do I find details regarding my contract?
Your data volume
How can I recharge my download volume or purchase more download volume?
How do I contact the support team?
I forgot or lost my username or password.